Refund policy
At Cabins On The Cumberland, we specialize in creating unique, print-on-demand products that are tailored to each individual order. Our commitment to this personalized approach means that each item is produced exclusively upon request.
Return and Exchange Policy:
Due to the custom nature of our print-on-demand products, we are unable to accept returns or exchanges in instances where the customer orders the wrong size, color, or changes their mind after the order is placed. We encourage our customers to review their orders carefully before finalizing them to ensure the accuracy of details like size and color.
Color Accuracy
Please be aware that due to variations in monitor calibrations and the printing process, the colors of the final product may differ slightly from what you see on your screen. When placing your order, you are acknowledging this fact and waive any claim of dissatisfaction due to color.
Damaged Products and Manufacturing Errors:
We stand behind the quality of our products at Cabins On The Cumberland. In the rare event that a product arrives damaged or with a manufacturing error, we are committed to rectifying the issue. Cabins On The Cumberland offers a free replacement or a refund for such cases, provided the following conditions are met:
- The issue is reported within 30 days of the product being delivered to you.
- You reach out to our team via our “Submit issue” form available on our website.
- You provide a clear photo of the product showing the specific issue or defect.
Our team will review your claim and, if validated, will promptly arrange for a replacement or refund. This policy ensures that our customers can shop with confidence, knowing that while each product is uniquely made to order, their satisfaction remains our top priority.
For any further queries or assistance, please don't hesitate to contact our customer support team at hello@cabinsonthecumberland.com.